Frequently asked questions
Quick answers to get you started at Clinic Méno-Joie
Are the services offered at the Méno-Joie Clinic covered by the RAMQ?
No, the Méno-Joie Clinic offers private services that are not covered by the Régie de l’assurance maladie du Québec (RAMQ).
What are the consultation fees at the Méno-Joie Clinic?
Fees for the evaluation and care of menopause symptoms:
- Appointment #1 – Health assessment by one of our nurses; 60minute consultation, $295 taxes included
- Appointment #2 – Diagnostic evaluation by one of our nurses; 45minute consultation, $250 taxes included
- Appointment #3 – Follow-up consultation(s) of 30 minutes, performed by one of our nurses, $160 taxes included
- Telephone appointment between follow-ups – $60 (15 minutes)
Fees for other care and procedures:
- Gynecological exam: $250
- HPV Pap test: $250
- IUD removal: $150
- IUD insertion: $225
- Insurance forms and other documents: $60
- Medical appointment for men (Andropause): 30 minutes $295, plus a results review appointment $250
- Appointment for contraception or investigation of hormonal imbalances such as endometriosis or Polycystic Ovary Syndrome (PCOS): $295 (30 minutes). A results review and diagnostic appointment may be required in some cases, as well as referral to a gynecologist or other medical specialist.
Fees for services provided by other professionals affiliated with the Méno-Joie Clinic:
- Psychotherapy appointment: $185
- Pelvic physiotherapy appointment: $140
- Nutritionist appointment: $140
- Life coaching appointment: price to be determined based on your needs
Can Méno-Joie services be covered by my private insurance?
Yes, some private insurance plans cover these services. If you have private insurance, you must verify with your insurance provider whether your consultation/service is covered. Our consultations are billed under Nursing Care Evaluation.
The Méno-Joie Clinic is not responsible for contacting private insurers and cannot be held liable if your insurance does not reimburse the fees.
What payment methods are accepted?
We accept credit cards (Visa, MasterCard, AMEX), debit cards, cash, and Interac e Transfers.
I’m trying to reach the clinic but can’t speak to anyone. What should I do?
We receive a high volume of calls and emails. We have expanded our team to respond more quickly. To reduce response time, please leave only one voicemail or email. Multiple messages increase the queue and delay response times.
We do our best to contact you as soon as possible. Please note that calls made in the evening, on weekends, or on holidays will be handled on the next business day, which may extend response time.
Am I too old or too young to access your services?
No. You deserve a health evaluation to discuss options that are appropriate for you and that can improve your well being.
Can I have my blood tests done at Méno-Joie?
No, we do not have the equipment required to perform blood tests.
You must book an appointment externally through ClicSanté or a private clinic. ClicSanté also provides names and addresses of alternatives within the health network. Just clic on the Fees and no fees button as shown here, to have access to all options in your area. We can also provide a list of clinics that offer this service.
Where can I access my blood test results?
The Méno-Joie Clinic is not required to provide you with your lab results before your consultations. To access your results:
- Public testing: View or create your Carnet santé Québec account.
- Private testing: The facility that performed your test must provide you with a copy.
It is your responsibility to ensure that your results are sent to us promptly. Your safety is important to us; we must receive your results before making any changes to your care.
If your results are missing from your file, your appointment will automatically be postponed. The Méno-Joie Clinic is not responsible for ensuring the transmission of your results, in accordance with Law 25 on the confidentiality of personal information.
How can I prepare for my first appointment?
You do not need blood tests before your first appointment. Please have the following information ready:
- Your health insurance card (not for RAMQ coverage, but for identification and access to your Québec Health Record)
- The name and contact information of your family doctor
- A list of your medications and supplements (medications, vitamins, essential oils, etc.)
- A list of your questions
- Something to take notes with (mental fog is one of the most common menopause symptoms!)
How do I get to the clinic?
Please note: Access by car is difficult and we do not have private parking. We strongly encourage using public transportation.
Montréal location:
5325 Av. Crowley #300, Montréal, Québec H4A 2C6, Canada
Located on the top floor of the Crowley Medical Center.
- By metro: Vendôme station on the orange line. Exit via Vendôme – MUHC entrance
- By car: Underground parking available at the McGill University Health Centre – Glen Site (2 hours free). Paid street parking near the clinic. Prud’homme Street offers limited free 60‑minute parking.
- On foot or by bike
Saint-Lazare location:
1935 Chemin Ste-Angélique, Suite 105, Saint-Lazare, QC J7T 2Y3
- Parking is located across from the Maison de soins at the Saint-Lazare Town Hall.
What are your opening hours?
- Montréal Clinic: Monday to Friday, 9:00 a.m. to 5:00 p.m.
- Saint-Lazare Clinic: Monday to Thursday, 9:00 a.m. to 4:00 p.m.
The documents sent to me via Omnimed (blood test requisition, invoice) have expired. What should I do?
It is your responsibility to download the documents sent by our care team within 10 days. Save a copy to your computer or phone as soon as possible after your consultation.
If you no longer have access to your documents, contact us at 514‑252‑5272.
We cannot be held responsible if you did not download the document in time. We will do our best to resend it as quickly as possible.
I started my treatment and I’m experiencing side effects. What should I do?
After starting hormone therapy or after any dosage change, you may experience changes (usually between 4 and 6 weeks). Your body is adjusting, and this is completely normal. You can always call us at 514-252-5272 or book a phone appointment with one of our nurses to get answers to your questions (60$). Don’t hesitate to ask your pharmacist for advice. In case of emergency, dial 911.
What is the Urogénie Program?
Urogénie is a pelvic floor rehabilitation program. The Méno-Joie Clinic is pleased to offer this service to individuals experiencing urinary or fecal leakage, as well as certain sexual function disorders.
The Emsella chair helps strengthen pelvic floor muscles to reduce leakage and improve quality of life.
A complete treatment includes six sessions of about 30 minutes. For the first session, please arrive 15 minutes early to complete documents that will help us better meet your needs.
Fees for the Urogénie Program:
- First trial session: free of charge
- Additional sessions: $295
What if I cannot attend my appointment?
We understand that unexpected events may arise. To ensure fairness and offer timely appointments, we must be able to offer any newly available time slot to another client as quickly as possible.
If you cannot attend your appointment, please notify us at least 48 hours in advance during business hours, otherwise the total amount for the session may be charged. In some cases, this amount may be applied when you reschedule the appointment.